Job Title – Transmission L2 Engineer / Senior Transmission Support Engineer Company – TCS (MEA) Location – Doha, Qatar Job type – Full time About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News. Job Description:
Key Responsibilities1. Advanced Troubleshooting & Fault Isolation Perform deep-dive technical troubleshooting for transmission network issues Analyze faults related to: SDH / DWDM / OTN / Microwave links Fiber breaks and path failures Router/backhaul transmission dependencies Optical power degradation Network synchronization issues Repeated or intermittent link failures Validate service impact and identify probable root cause Perform remote diagnostics and restoration support through EMS/NMS tools2. Incident Resolution & Service Restoration Take ownership of high-priority and complex incidents escalated by L1Drive restoration activities within defined SLA/MTTR targets Coordinate with cross-functional teams such as: Fiber operations Field operations Power team Access/backhaul teams IP/MPLS team OEM/vendor support teams Lead technical bridge calls during major incidents3. Root Cause Analysis (RCA) Conduct detailed RCA for major/repeat incidents Identify whether the issue is due to: Fiber cut Equipment failure Card/module failure Configuration mismatch Optical degradation Power failure External dependency or recurring instability Publish RCA inputs with corrective and preventive actions (CAPA)4. Change & Planned Activity Support Review, validate, and support planned changes in transmission network Assess impact of maintenance activities such as: Link migration Device replacement Card replacement Ring reconfiguration Path rerouting Software/firmware upgrades Provide implementation support and post-change validation Ensure rollback readiness and risk mitigation during planned activities5. Performance & Stability Management Analyze chronic issues and recurring faults Review transmission performance indicators such as: Link stability Error trends Optical power levels Latency or path-related degradation Repeat outage patterns Recommend preventive actions to improve network reliability6. Escalation & Vendor Management Coordinate with OEMs/vendors for hardware/software-related incidents Track vendor cases for RMA, TAC support, and patch recommendations Escalate severe issues to higher technical support teams where required Ensure closure of vendor dependencies within expected timelines7. Documentation & Knowledge Management Prepare incident RCA, technical summaries, and outage reports Create and update SOPs, troubleshooting guides, and knowledge documents Conduct technical mentoring and support for L1 teams Share lessons learned from major incidents and recurring problem areas8. Operational Governance Support major incident review meetings and problem management forums Ensure adherence to SLA, MTTR, and incident process standards Review queue quality, ticket accuracy, and escalation effectiveness of L1 teams Drive continuous improvement opportunities in monitoring and restoration processes
Required Technical Skills Strong understanding of telecom transmission technologies: SDHDWDM / OTNMicrowave transmission Fiber transport Ethernet backhaul MPLS transport basics Strong knowledge of transmission faults, path switching, and topology concepts Hands-on experience in alarm/event analysis through EMS/NMS tools Ability to analyze: Path protection/ring failures Optical signal degradation Multiplexer/node faults Cross-connect or routing dependencies in transport layer Understanding of service impact analysis and restoration planning Exposure to OEM platforms (example: Huawei, Nokia, Ericsson, Ciena, Tejas, NEC, Ceragon, etc.) is preferred
Application Deadline: 20-Sep-2026 Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy