Wyndham is now seeking a Assistant Credit Manager to join our team at Wyndham Doha West Bay in Doha, N/A.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
  
  

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.
  
  

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
  
  

Fundamental Requirements

• Implement the credit policy of the hotel in coordination with the Controller and sales team.
• Verify credit application forms for credit worthiness of all customers and submit for further approvals.
• Establish Credit limits and credit days for customers and ensure with proper follow up that the payments and balances are not exceeding the limit.
• Prepare and send statement of accounts to all customers at the beginning of each month.
• Coordinate closely with the banqueting/groups team for any group/one shot business for deposit payments, allocations and follow ups as per the contract.
• Review the ageing on a daily basis and follow up due payments with customers.
• Maintain a healthy relationship with all regular customers by follow up visits.
• Follow up with the Front office team/reservations team for any outstanding High balances in Guest ledger.
• Ensure any doubtful debts are brought to the attention of the controller on a timely basis.
• Bad debt provisions and write offs to be prepared as and when necessary.
• Supervise the credit team and allocate responsibilities as per the requirement.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.
  
  

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Doha West Bay, Maysaloun Street, West Bay, Doha, N/A P.O. Box 5649

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer