Overview:

As the Terminal Duty Manager, you will play a crucial role in overseeing the daily operations of our terminal. You will be responsible for managing a team of terminal staff, ensuring operational efficiency, and maintaining the highest standards of safety and customer service.

Responsibilities:

• Manage and supervise terminal operations, ensuring efficient and effective passenger flow.
• Provide visible physical presence throughout the passenger terminal complex during shifts, monitoring busy areas according to traffic flow.
• Ensure compliance with safety and security regulations in the aviation industry.
• Lead and motivate a team of employees, promoting a positive and customer-centric work culture.
• Collaborate with various stakeholders to resolve operational issues and optimize terminal performance.

Requirements:

• Bachelor's degree or equivalent.
• Minimum of 4 years of job-related experience in a customer-facing role, preferably in the aviation industry.
• Strong people management skills and experience leading a diverse team.
• Excellent communication and interpersonal skills.
• Sound knowledge of terminal operations and the ability to make critical decisions under pressure.
• Proven track record in ensuring exceptional customer service.
• Ability to work flexible hours, including night shifts, and handle on-call duties as needed.